Note: When you create a short code request case, we send you information about the one-time and recurring charges for obtaining the short code in the countries or regions that you request. Not communicating changes to Short Code use cases can lead to Short Codes being suspended. All Short Code campaign use case additions, or modifications, need to be communicated to carriers via the Short Code application process, and can be subject to the same timelines. Short Codes might be approved for use on some carrier networks before they're ready on others however, the Short Code will not be provisioned to your account until all carriers have completed. Mobile carriers reserve the right to reject Short Code applications if they deem the program to be non-compliant, which can further delay provisioning times. Amazon does not have the ability to escalate or expedite Short Code provisioning timelines, the timeline is cumulative of each individual mobile carriers own distinct timelines and non-overlapping processes. Some mobile carriers have routine provisioning freezes and may extend and delay the carrier provisioning timeline, customers should confirm if their country has freezes during the time frame of their registration to confirm impact to their timelines. Estimated carrier provision times are a guideline based on historical timelines, and are not guaranteed to apply to future registrations as some Short Codes might take longer to provision depending on use case and/or carrier feedback. Carriers can require additional information or request that you make changes to the Short Code application or provided mockups. Each individual mobile carrier will assess the application within their individual, and separate review/approval processes. After the Short Code application has addressed all Amazon feedback on common carrier criteria, the application will be sent to the mobile carriers. Amazon will give feedback on your submission so that it complies with common carrier feedback. The time does not start when the initial request was raised. **Provisioning time starts after: 1) All carrier-required information and documentation have been submitted, and 2) after carriers have no additional feedback or changes requiring to be made.
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